Luckily, very few people are tasked with the unfortunate responsibility of cleaning up a hoarders home. Because it is an uncommon event, there are very few resources out there. An internet search is a common way that people find our services in the San Diego county region, through the Bio-One Chula Vista hoarding website, www.chulavistahoarding.com. Once the initial call is made, whether it be by a friend, family member, property owner, or the hoarder themselves, a common first question is, “I'm not sure where to begin. How does this process work?”
There is no doubt that this process is sensitive, and requires both compassion and honesty. The more honest we can be about the problem, the more honest we can be with you about the solution. As you can imagine, the person who has created the issue is very embarrassed about their situation and haven't allowed anyone in their home for years. We approach this situation delicately with reassurance that we understand. There isn't much we haven't seen, smelled, touched, and cleaned. However, honesty is relevant in that for example, if the cleaning crew come across uncapped syringes perhaps due to a health condition like diabetes, we are now dealing with a serious safety hazard that requires changes to our approach and plans.
Another common topic is cost and understandably so. The best way to accurately assess and determine the price is to survey the home in person. Context is key and we may not have the same ideas as to what is “really bad” and what's “not too bad.” Everyone has their own estimate of just how much work is involved but it's best to review this together. We've been to homes that were described as “a few bags of trash lying around” that had piles of garbage at waist level throughout the home, and another that was described as “horrendous,” but were among our easiest jobs to date. At Bio-One Chula Vista, although no job is too big or too small, we are typically dealing with significant issues that require hours of hard work by dedicated and skilled technicians.
Once we are able to agree on a date and time to view the property (our bids are always 100% free), all we'll need is maybe 30 minutes to look around and, with your permission, take some photos in order to a detailed assessment. These photos are never shared with anyone unless we have your permission after the job is done. While speaking with you on location, we'll be able to get a better understanding of what exactly you're looking to accomplish, the steps we can take, and what you can expect throughout the process. Within 24 hours, we will figure out all of the details, crunch the numbers, and get you a detailed job proposal and cost estimate in writing.
Some of the factors that go into bidding a hoarding clean-up job are things like, what is the size of the home? How many floors does it have, and is there a basement or a garage and/or shed? How many dumpsters will be needed to haul away the clutter? Are there bio-hazards such as feces, urine, or blood inside the home? Did the person have any diseases such as MRSA, C-Diff, or HIV? How many of my crew members will I need and how long will it take us to finish the job? Is there water damage or mold? Are there mice, roaches, or any other creatures in the home? All of these questions are considered in order to calculate the estimate.
We hope this has answered your key questions about the hoarding clean-up process. We also hope it has alleviated some of your concerns. We hear time and time again from clients that have tried to clean up a property themselves, only to barely scratch the surface, become quickly overwhelmed, and realize that it would literally take them months, if not years, to finish the job. I take great pride in making the process as easy and stress free for my clients, finishing the job in less than a week on average, allowing clients to move on with their lives with a fresh start,
If you have any situation you would like to discuss with me, whether it be about hoarding or any other bio-hazard clean-up situation, please don't hesitate to contact us.
Help first, business second.
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